Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

Every home is unique and requires a customized solution. Yet, the water damage restoration process has general guidelines that you can expect.

To prepare yourself for terms you may hear, read our Water Damage Restoration Process Terms article.

Upon Your Call

Many people and events are mobilized when you call.

  • 24-Hour On-Call Manager. This person gathers the information we need to get ready. If you are calling after-hours, they are available throughout the night to help.
  • Technician Dispatch. We start heading your way as soon as your information is received.
  • Project Coordinator. This is the person responsible for guiding your water damage restoration from start to end. They are notified of your loss, and they start making preparations to contact you.
  • Insurance Company Contact. If you have filed a claim, we will start preparing the documentation your insurance adjuster will need to approve your claim.

Upon Arrival

  • Initial Inspection. We will introduce ourselves and inspect your property to find the extent of the water damage. Once we have a plan, we will explain what work we need to do.
  • Documenting Your Water Damage. Our technicians will begin documenting the extent of your water damage by sketching your property, measuring, and taking photographs.
  • Taking Contaminated Clothing and Textiles. If you have items affected by Cat 2 or Cat 3 water, we can take them for sanitation.

Ready to Dispatch to Any Water Damage Restoration in Plano and DFW

  • 24-Hours
  • Weekends
  • Holidays

Other Water Damage Mitigation Processes

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction